FAQ

Ensure skin is dry and free from oils, lotions and hair. Do not touch adhesive with your fingers. Gently rub the tape after applying to activate the adhesive. You can shower/bathe as usual. Carefully dab off any remaining dampness from tape using a towel.

Test a small piece of tape on your skin prior to usage, if irritation or itching occurs, remove the tape immediately. Do not expose tape to any kind of water or moisture until the product has been applied for 30 minutes.

Please only use the dispenser to cut the strip at the 10in perforated end. DO NOT use the dispenser to cut the tape to a smaller size. If you would like to cut the strip of tape smaller than 10in, please carefully use a scissor to cut the strip to your size of choice. 

After cutting the tape to your desired length, be sure to cut the edges of the tape so that all of the corners of the strip are “rounded” edges.

All of Motivo Scar Care products provide their own individual benefits for helping to heal your scars. There is an added benefit in using them in combination with each other, this can be especially beneficial depending on where you're at in your scar healing journey.. the sooner the better.

When using our Scar Cream or Roller Serum in combination with our Scar Tape, please apply either the Scar Cream or Roller Serum to the skin first (Be sure to follow the instructions for application on these products as well) After the Scar Cream or Roller Serum have been applied, please allow 5-10 minutes for the solution to dry completely on your skin. Once dried, you can then apply our Scar Tape as instructed. 

Instructions for applying Motivo Scar Care - Scar Tape can be found on this page above or on the back of the packaging.

Begin using Motivo Scar Care™ - Scar Tape as soon as the wound has fully closed (e.g. skin is healed and there is no oozing, crusting or irritation in the area). Treatment with Motivo Scar Care™ - Scar Tape for post-surgical scars may typically begin approximately 1 week after stitches or staples are removed or when cleared by your physician or surgeon for use.

For existing scars, as long as your skin is intact and no wounds or irritation is present, you may begin using Motivo Scar Care™ - Scar Tape immediately.

Motivo Scar Care™ - Scar Tape can stay on for 3-5 days. If Motivo Scar Care™ - Scar Tape is sticking and adherent to the skin, do not change it. If it becomes loose, replace it with a new piece and apply it according to our suggested guidelines.

After removing Motivo Scar Care™ - Scar Tape please allow a 12-24 hour break before reapplying. Certain applications or environments may require more frequent changes of Motivo Scar Care™ - Scar Tape due to high mobility, cleansing routine, hair growth, humidity or oil level on the skin.

This can happen for a variety of reasons, and is easy to fix! If the adhesive around the edges of your tape starts to wear off, the corners may lift up a bit. When this happens, simply just cut off the lifted edges and continue to wear as normal. As long as the actual scarred area of the skin is properly covered it is fine. 

Certain applications or environments may require more frequent changes of Motivo Scar Care™ - Scar Tape due to high mobility, cleansing routine, hair growth, humidity or oil level on the skin.

Motivo Scar Care™ - Scar Tape is water-resistant and breathable and can remain in place during exposure to water, such as showering and sweating. Please be sure to apply correctly before exposing the tape to water. Please note that Motivo Scar Care™ - Scar Tape is NOT water-proof, only water-resistant, prolonged exposure to water such as swimming may cause the adhesive to loss strength.

You may use Motivo Scar Care™ - Scar Tape during exercise, our tape material is designed to mimic the elasticity of human skin and muscle, allowing it to move with your skin's movement. Motivo Scar Care™ - Scar Tape supports and stabilizes your scar without compromising healthy ranges of motion.

In general, no – in rare cases and for individuals with sensitive skin, Motivo Scar Care™ - Scar Tape may cause some itch and redness. Because our tape does not contain medication, we do not expect side-effects for most people. Individual results may vary. If you experience any kind of skin irritation, please immediately stop using Motivo Scar Care™ - Scar Tape!

Yes, Motivo Scar Care™ - Scar Tape can be used to treat scars of various shapes and sizes. Motivo Scar Care™ - Scar Tape Scar Strips may be trimmed for smaller scars or worn side-by-side for larger scars. The sheets should extend beyond the scar area on all sides by at least 1/2in.

Motivo Scar Care™ - Scar Tape can be used to prevent and minimize the appearance of hypertrophic (raised, red) scars and keloids. It can be used on scars resulting from surgical and cosmetic procedures, trauma, wounds, and burns, and it can be effective on old or new scars. Motivo Scar Care™ - Scar Tape also reduces redness, itching and discomfort associated with scars. Individual results may vary.

Treatment duration will vary per individual and depending upon the type of scar, as well as many other factors. Initial results can be seen in as early as 4 weeks, with full results visible after 1 year. 

People heal at different rates, so for some people, it may take longer than others to see results. Larger and older scars may take longer, therefore continued use is recommended if the scar continues to improve after the initial 90 days. Individual results will vary.

Ensure that the affected area is clean and dry. Apply a very thin, even layer two times a day (morning and evening) over the scar area. Motivo Scar Care™ - Scar Cream is quick-drying. Allow to dry completely Once dry, Motivo Scar Care™ - Scar Cream can be covered with pressure garments (e.g. Motivo Scar Care™ - Scar Tape), clothing or cosmetics. If the affected area is subject to abrasion, it may be beneficial to repeat the application midday. Wait 15 minutes before sun exposure. 

For maximum effectiveness, Motivo Scar Care™ - Scar Cream should have 24-hour contact with the scar area for the duration of the treatment

Motivo Scar Care™ - Scar Cream is scar treatment with silicone and other scar diminishing ingredients. Formulated to support your skin inside and out. Motivo Scar Care™ - Scar Cream forms a protective barrier on the scarred area to prevent and minimize the formation of new scars, decrease the appearance of old scars, and help to restore the function of healthy skin.

Begin using Motivo Scar Care™ - Scar Cream as soon as the wound has fully closed (e.g. skin is healed and there is no oozing, crusting or irritation in the area). Treatment with Motivo Scar Care™ - Scar Cream for post-surgical scars may typically begin approximately 1 week after stitches or staples are removed or when cleared by your physician or surgeon for use.

For existing scars, as long as your skin is intact and no wounds or irritation is present, you may begin using Motivo Scar Care™ - Scar Cream immediately.

Motivo Scar Care™ - Scar Cream can be applied up to 6 months post-procedure, as treating scars within six months of an injury or a procedure presents the best opportunity to prevent scarring.

Treatment duration will vary per individual and depending upon the type of scar, as well as many other factors. Initial results can be seen in as early as 4 weeks, with full results visible after 1 year. People heal at different rates, so for some people, it may take longer than others to see results. Larger and older scars may take longer, therefore continued use is recommended if the scar continues to improve after the initial 90 days. Individual results will vary.

Motivo Scar Care™ - Scar Cream can be used to prevent and minimize the appearance of hypertrophic (raised, red) scars and keloids. It can be used on scars resulting from surgical and cosmetic procedures, trauma, wounds, acne, and burns, and it can be effective on old or new scars. Motivo Scar Care™ - Scar Cream also reduces redness, itching and discomfort associated with scars. Individual results may vary.

Motivo Scar Care™ - Scar Cream is not waterproof and will wash off during exposure to water, such as showering and swimming. Please be sure to reapply Motivo Scar Care™ - Scar Cream after exposing the scarred area to water.

You may use Motivo Scar Care™ - Scar Cream during exercise. After exercise please feel free to reapply as needed to the scarred area. Please be sure to clean the scarred area before reapplying.

Motivo Scar Care™ - Scar Cream should be used as directed. If you have experienced reactions to skin topical products before, please read the ingredients listed on the package before using. If you are unsure if Motivo Scar Care™ - Scar Cream is right for you, please contact your healthcare professional for guidance.

If you are allergic to any ingredients listed on the packaging, DO NOT use the product. Please contact your healthcare professional before use.

As with any topical material applied directly to the skin’s surface, some type of reaction is possible. In the unlikely event you experience a reaction, please immediately stop using Motivo Scar Care™ - Scar Cream.

Motivo Scar Care™ - Scar Cream is nearly invisible after properly applied on the skin and dried. You may see a slight sheen over the application area.

Yes, Motivo Scar Care™ - Scar Cream can be used on children over 2 years of age. Please read the ingredients listed on the package to ensure there are no allergies to the product ingredients before applying to the child's skin. If you are unsure if Motivo Scar Care™ - Scar Cream is right for your child, please contact your healthcare professional for guidance.

If your child is allergic to any ingredients listed on the packaging, DO NOT use the product. Please contact your healthcare professional before use.

As with any topical material applied directly to the skin’s surface, some type of reaction is possible. In the unlikely event the child has a reaction, please immediately stop using Motivo Scar Care™ - Scar Cream.

Ensure that the affected area is clean and dry. Apply a very thin, even layer two times a day (morning and evening) over the scar area. Motivo Scar Care™ - Scar Cream is quick-drying. Allow to dry completely. Once dry, Motivo Scar Care™ - Roller Serum can be covered with pressure garments (e.g. Motivo Scar Care™ - Scar Tape), clothing or cosmetics. If the affected area is subject to abrasion, it may be beneficial to repeat the application midday. Wait 15 minutes before sun exposure.

For maximum effectiveness, Motivo Scar Care™ - Roller Serum should have 24-hour contact with the scar area for the duration of the treatment

Motivo Scar Care™ - Roller Serum is scar treatment with silicone and other scar diminishing ingredients. Formulated to support your skin inside and out. Motivo Scar Care™ - Roller Serum forms a protective barrier on the scarred area to prevent and minimize the formation of new scars, decrease the appearance of old scars, and help to restore the function of healthy skin.

Begin using Motivo Scar Care™ - Roller Serum as soon as the wound has fully closed (e.g. skin is healed and there is no oozing, crusting or irritation in the area). Treatment with Motivo Scar Care™ - Roller Serum for post-surgical scars may typically begin approximately 1 week after stitches or staples are removed or when cleared by your physician or surgeon for use.
For existing scars, as long as your skin is intact and no wounds or irritation is present, you may begin using Motivo Scar Care™ - Roller Serum immediately.

Motivo Scar Care™ - Roller Serum can be applied up to 6 months post-procedure, as treating scars within six months of an injury or a procedure presents the best opportunity to prevent scarring.

Treatment duration will vary per individual and depending upon the type of scar, as well as many other factors. Initial results can be seen in as early as 4 weeks, with full results visible after 1 year. People heal at different rates, so for some people, it may take longer than others to see results. Larger and older scars may take longer, therefore continued use is recommended if the scar continues to improve after the initial 90 days. Individual results will vary.

Motivo Scar Care™ - Scar Tape can be used to prevent and minimize the appearance of hypertrophic (raised, red) scars and keloids. It can be used on scars resulting from surgical and cosmetic procedures, trauma, wounds, acne, and burns, and it can be effective on old or new scars. Motivo Scar Care™ - Scar Cream also reduces redness, itching and discomfort associated with scars. Individual results may vary.

Motivo Scar Care™ - Roller Serum is not waterproof and will wash off during exposure to water, such as showering and swimming. Please be sure to reapply Motivo Scar Care™ - Roller Serum after exposing the scarred area to water.

You may use Motivo Scar Care™ - Roller Serum during exercise. After exercise please feel free to reapply as needed to the scarred area. Please be sure to clean the scarred area before reapplying.

Motivo Scar Care™ - Roller Serum should be used as directed. If you have experienced reactions to skin topical products before, please read the ingredients listed on the package before using. If you are unsure if Motivo Scar Care™ - Roller Serum is right for you, please contact your healthcare professional for guidance.

If you are allergic to any ingredients listed on the packaging, DO NOT use the product. Please contact your healthcare professional before use.

As with any topical material applied directly to the skin’s surface, some type of reaction is possible. In the unlikely event you experience a reaction, please immediately stop using Motivo Scar Care™ - Roller Serum.

Motivo Scar Care™ - Roller Serum is nearly invisible after properly applied on the skin and dried. You may see a slight sheen over the application area.

Yes, Motivo Scar Care™ - Roller Serum can be used on children over 2 years of age. Please read the ingredients listed on the package to ensure there are no allergies to the product ingredients before applying to the child's skin. If you are unsure if Motivo Scar Care™ - Roller Serum is right for your child, please contact your healthcare professional for guidance.

If your child is allergic to any ingredients listed on the packaging, DO NOT use the product. Please contact your healthcare professional before use.

As with any topical material applied directly to the skin’s surface, some type of reaction is possible. In the unlikely event the child has a reaction, please immediately stop using Motivo Scar Care™ - Roller Serum.

To track an order check your inbox for your shipping confirmation. As soon as your order is shipped you'll receive an email with your tracking information. If you didn't receive an email contact us via email at info@motivoscarcare.com. Please be sure to check your spam!

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If your order has not been processed or shipped yet, we will happily change your shipping address. Please contact us ASAP via email at info@motivoscarcare.com to have this corrected.

Unfortunately, if your order has been processed or shipped we will not be able to change your shipping address.

Orders can only be canceled BEFORE they ship. To cancel your order please contact us ASAP via email at info@motivoscarcare.com. Once your order has shipped we will not be able to cancel or refund your order until the item is shipped back to us.

For Amazon orders, you will need to cancel your order through your Amazon account.

We ship to USPS-verified addresses in all fifty states, Puerto Rico and the U.S. Virgin Islands. We also ship to verified addresses in Canada. Please email us at info@motivoscarcare.com to verify that we can ship to your country.

We are a small team and do our best to answer all inquiries in a timely manner. We answer emails in the order in which they are received.

We will answer emails during our operational hours.

Hours of operation: Monday - Thursday: 9AM EST - 5PM EST | Friday 9AM EST - 2PM EST

Please feel free to email us at info@motivoscarcare.com!